Terms & Conditions
By accessing, browsing, or using the NOVALUNE website, you acknowledge that you have read and agree to be bound by our current Terms & Conditions and all official policies. If you do not agree, please discontinue use.
1. Service Agreement
At NOVALUNE, we offer premium home improvement inventory and expert renovation tips. Catalog details and availability may be updated without prior warning. Our store reserves the right to deny service at our sole discretion.
2. Orders and Payments
All prices are listed in local currency and are subject to change. Payment must be received in full before orders are processed for shipment. Commercial client terms may differ and are subject to individual contract agreements.
Refund Policy
Returns and Exchanges
We offer a 30-day return policy for most lighting fixtures and hardware, provided they are in original, uninstalled condition and packaging. Custom-ordered items and bespoke configurations are final sale and non-refundable.
Shipping costs for returns are the responsibility of the customer unless the item arrived damaged. If you receive a damaged product, please contact us within 48 hours of delivery to arrange for a replacement.
Privacy Policy
At Nova Lune, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information Collection
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our customer support. This may include your name, email address, phone number, and shipping details.
2. Use of Information
We use the information we collect to process your orders, provide customer support, improve our services, and communicate with you about products, offers, and company updates that may interest you.
3. Data Protection
We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons with special access rights.
4. Third-Party Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for those trusted third parties who assist us in operating our website and conducting our business.
5. Cookies
We use cookies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to have your computer warn you each time a cookie is being sent or turn off cookies in settings.
6. Your Rights
You have the right to access, correct, or delete your personal data. If you wish to exercise these rights or have any questions regarding our Privacy Policy, please contact us at novalunehomeimprovement@gmail.com.